Pricing: We offer tiered pricing starting at 46% off with a minimum order of 10 items. No more than 67% off MSRP will be given to wholesale orders. The minimum wholesale purchase of 10 items. All products & pricing are subject to change & seasonal availability.
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Sales: Cate’s Concepts products cannot be re-sold to other wholesalers for retail purposes & cannot be sold online or in-store to wholesale or discount outlet. Wholesale prices are available for a minimum of any 10 items. Items can be mixed and matched.
Shipping & Payment: Free shipping is offered to any order of 50 or more items. Orders that do not qualify for free shipping will be shipped according to USPS pricing. A free display will be offered to any order of 100 or more items. We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address. We will promote your business by sharing your business name on all our social media sites. We accept all major credit cards (AMEX, M/C, Visa, Discover), cash, Paypal or check. All payments will be collected at the time of purchase.
Return/ Exchange: If you are not 100% happy with the items received, we will be happy to exchange them with any item at the same price point. We’ll even cover shipping. We will accept returns within 5 business days of delivery, however, there will be a 15% restocking fee applied to your account.
- Lost / Damaged by post office
- We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us & we will provide directions on how to file a claim with the USPS.
- Damaged Items/ Order errors
- Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.
- Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.
- Damaged replacement
- Once we have been notified of any damaged items you have received, we will work with you to get them corrected. Please note: we cannot extend any discounts to you should you decide to sell damaged items at a discount.
- At times, we will promote items for a percentage off or a reduced shipping rate to our retail customers. These offers do NOT apply to wholesale orders. Coupon codes for these offers cannot be used by a wholesale customer.
- Violation of any Cate’s Concepts wholesale policy will result in account termination.